During ten weeks with a charity led by and supporting people from underrepresented communities, six Barclays volunteers assess an operational challenge, explore ways forward and make recommendations. My task with Pilotlight was to project manage, build and support the team, help them clarify and move them towards goals, facilitate meetings, manage interactions between stakeholders and coach the chief exec.

Following the project, we started to consider the recruitment of additional coaches to offer tailored support and ensure the programme meets the evolving needs of participants. We are keen on implementing more robust administrative and HR systems to streamline operation, as well as allocating additional resources to marketing to improve awareness and engagement, securing the charity’s visibility and support base. We now have a useful plan that anticipates the impacts of proposed actions, the resources and even a suggested timeline to ensure that new initiatives drive sustainable growth and lasting success.
