Designed to address operational challenges in an innovative and practical way, multiple teams of volunteers apply their knowledge and experience to generate fresh thinking and help open up perspectives so that a charity or social enterprise can take away a plan of action. My role with Pilotlight was to induct participants and facilitate the day, ensuring the teams agree and are clear about objectives, and guide them towards realistic and actionable outcomes.

The question time at the beginning of the day was not rushed and given plenty of time to allow the participants to really unpick the challenge and understand the context.
The whole process from start to finish was clear, effective and well-designed. The Pilotlight team was professional, supportive and warm. The Deloitte team bought lots of skills, creative and solutions to our challenge.
Good preparation work beforehand and great participation on the day. We evolved the brief a little as we went and the day seemed to go all too quickly!
Everything ran so smoothly and to time, it was very impressive especially with so many people to wrangle! I really liked the opportunity for us to be able to input at various stages of the day to make sure the pilotlighters were on the right line
